Refund policy

90-Day Money-Back Guarantee

We want you and your cat to love your Pawmelo Play Glove. If you are not completely happy with your purchase, you can request a full refund within 90 days of receiving your order. No questions asked.

How to request a refund

Email us at meowpatitas@use.startmail.com with your order number and we will reply with the return instructions. Please contact us before sending anything back.

Refunds

Once your return is received, we will refund your original payment method within 14 days. Your bank may take a few extra days to show it.

Damaged or wrong items

If your order arrives damaged, defective or is not what you ordered, contact us with a photo and we will send a replacement or a full refund at no cost to you.

Your statutory rights

This guarantee is in addition to your statutory rights under UK consumer law, including your right to cancel an online order within 14 days of delivery.